FAQ
Frequently Asked Questions
Find answers to common questions about Integrative Behavioral Health & Medicine, our services, policies, and what to expect as a patient.
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general
General & Onboarding
You can schedule your first appointment through our secure patient portal, by calling our office, or by submitting an inquiry through our contact page. New patients typically receive a response within 1-2 business days.
Your first visit is a comprehensive evaluation lasting 60-90 minutes. Your provider will review your medical history, discuss your concerns, and work with you to develop a personalized treatment plan.
New patients receive a portal invitation via email after scheduling their first appointment. If you haven't received your invitation, please contact our office for assistance.
Prior to your first visit, you'll need to complete intake paperwork including medical history, consent forms, and insurance information. These forms are available through our patient portal.
Yes, we offer telehealth appointments for patients across California. These virtual visits are a convenient way to receive care from the comfort of your home.
Appointment availability varies by provider and service type. New patient appointments are typically available within 1-3 weeks, though urgent needs may be accommodated sooner.
billing
Billing & Insurance
We accept most major insurance plans including Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and many others. Please contact our office to verify your specific plan coverage.
Yes, we offer competitive self-pay rates for patients without insurance or those who prefer not to use their insurance. Payment plans may be available for certain services.
We require 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. Please refer to our clinic policies for specific details.
Yes, we provide detailed superbills that you can submit to your insurance company for potential out-of-network reimbursement. Our staff can help guide you through this process.
Copays and deductibles are collected at the time of service. For self-pay patients, payment is due at the time of the appointment unless other arrangements have been made.
We understand that mental health care should be accessible. Please inquire about our sliding scale options if cost is a barrier to receiving care.
existing patients
Existing Patients
Medication refill requests should be submitted through the patient portal at least 5 business days before your medication runs out. Please do not call the office for routine refills.
You can securely message your provider through the patient portal. Messages are typically returned within 1-2 business days. For urgent matters, please call our office.
You can update your insurance information through the patient portal or by contacting our front office. Please notify us of any changes before your next appointment.
Yes, if you feel another provider may be a better fit, please discuss this with your current provider or contact our office to explore options.
Medical records requests can be submitted through the patient portal or by completing a records release form. Records are typically provided within 10 business days.
For urgent clinical concerns, call our office during business hours. After hours, follow the prompts for our on-call service. For emergencies, call 911 or go to your nearest emergency room.
policies
Clinic Policies
We are committed to protecting your privacy in accordance with HIPAA regulations. Your information is kept confidential and is only shared with your written consent or as required by law.
Patients who miss appointments without 24-hour notice may be charged a no-show fee. Multiple no-shows may result in discharge from the practice.
Yes, we follow strict guidelines for prescribing controlled substances. This includes regular monitoring, drug screenings, and prescription monitoring program checks as required by law.
Office hours vary by location. Generally, we are open Monday through Friday with limited Saturday availability at some locations. Check our locations page for specific hours.
If you arrive more than 15 minutes late, your appointment may need to be rescheduled. Please call ahead if you know you'll be late so we can advise you accordingly.
Yes, you may bring a support person to your appointments. For therapy sessions, please discuss this with your provider in advance as it may affect the session focus.
misc
Miscellaneous
Yes, we can provide documentation for established patients after a comprehensive evaluation. Please note that additional fees may apply for completing certain forms.
Yes, we have providers who specialize in child and adolescent psychiatry. Services for minors require parental/guardian consent and involvement.
TMS (Transcranial Magnetic Stimulation) is an FDA-approved treatment for depression that uses magnetic pulses to stimulate brain areas involved in mood regulation. Yes, we offer TMS at select locations.
We offer various group therapy programs depending on location and demand. Contact our office to learn about current group offerings.
Several of our providers are bilingual. Please inquire about language availability when scheduling your appointment.
We welcome your feedback! You can share your experience through our patient satisfaction surveys, the patient portal, or by contacting our office directly.
Still Have Questions?
Our team is happy to help answer any questions not covered here.